FAQ

You can place an order online at www.seoul-optics.com by adding your desired items to your cart and then proceeding to checkout. Fill in the shipping details and move to the next page to see the delivery options. On the same page, there is an option to add a discount code if you have one. Then, proceed to payment. Upon completion of payment, you will receive an order confirmation email which you can use to check the status of your order at any given time!

For prescription items, make sure you have a prescription specific to your selected item, including PD (Pupillary Distance). If it doesn't include PD, please send it to service@seoul-optics.com.

After completing the payment, you will receive an order confirmation email to check the order status at any time!

While we process orders swiftly, we'll try our best to accommodate changes. If your order hasn't shipped, contact us via email. For shipped orders, check "How do I set up a return or exchange?" below.

While we don't have an official repair program, we stand by our commitment to customer satisfaction with a 30-day hassle-free return or exchange policy. If your frames are damaged within 30 days of receipt, we can exchange your glasses for a new pair. Though we hope this doesn't happen, if it does, please don't hesitate to contact us!

For all our glasses, we provide a 30-day hassle-free exchange or return policy. If you wish to initiate a return or exchange, you can start a live chat by clicking on the bottom right, or you can contact us at service@seoul-optics.com.
In addition, we offer a six-month, no-scratch guarantee for our prescription glass lenses. We’ll replace your scratched lenses with a brand new pair for free within that timeline.

Please note:
Refunds must be credited to the original payment method.
The customer is responsible for return and exchange shipping costs.

Your order will be shipped within the next 24 working hours. For lens orders, please allow consider an additional 1-5 days!

Delivery times
Canada: around 7 working days
United States: around 10 working days
Australia: around 14 working days

As of now, we currently operate exclusively in the United States, Canada, and Australia.

We recommend reading our article titled "Top Tips For Buying Glasses Online Without Mistakes". It has all the information you need!

The prescription and reading lenses come with three coatings: hard coat (scratch-resistant treatment), anti-reflective coat, and superhydrophobic coat. For prescription lenses, we exclusively use aspheric lenses, UV, and blue light blocking as standard to enhance the clarity of the lens edges.

To determine the extent of blue light blocking in our lenses, we had them tested by the Korea Accreditation Service (KOLAS), which is part of the Mutual Recognition Arrangement (MRA) of the International Laboratory Accreditation Cooperation (ILAC).
The results are as follows!

For Index 1.6 and 1.67: 99% in the 380-410nm spectrum
For Index 1.74: 99% in the 380-405nm spectrum

Our prices are listed in USD.

We don't accept insurance directly. However, some insurance companies may reimburse you based on an invoice copy. If your insurer allows this, you can request an emailed invoice copy by contacting service@seoul-optics.com.

Seoul Optics ships all products based on DAP (Delivered At Place) terms. The product price does not include tax and duties vary by terms and tax policies for each country.
When your order is ready for delivery, the local courier will inform you of the tax and duty. In such cases, the customer will be responsible for any duties imposed by local customs.

Absolutely! We're available 24/7 to assist you.Here's how you can reach us:

Chat with us: Click the ‘chat’ button on the bottom right.
Email us: service@seoul-optics.com